A little more to know
Good questions. Thoughtful answers.
From what touches your skin to finding your favourite fit. Get comfortable, and get to know your closest layer.
Meet Kiseau
What makes Kiseau different?
We think the layer closest to your skin deserves the same care as your skincare. Kiseau brings together organic cotton, seaweed-infused SeaCell™ and a little thoughtfully chosen stretch in essentials made for everyday comfort.
We are an independent brand, building slowly and paying attention to the details, from our fibres to how a waistband feels against your body.
What goes into the price of a Kiseau piece?
Our custom fabric blend costs more to make than conventional fabrics. We choose certified materials, work in small batches, and invest in thoughtful production rather than rushing through it.
That price reflects the fabric, the people making each piece, and the care behind the layer you wear every day.
Where are Kiseau pieces made?
Our current collection is made in small batches in Sri Lanka, with skilled makers in a studio we work closely with. It is a personal approach to production, with people and workmanship at its centre.
Where can I learn more about your story and materials?
Start with Our Mission for the story behind Kiseau and our material roadmap. Visit Our Materials for a closer look at our fibres, threads and material certifications.
Finding your fit
Which underwear style should I choose?
Classic Thongs: a mid-rise shape with minimal back coverage.
Cheeky Bikini: a mid-rise shape with a little more coverage.
High Waist Briefs: our fuller-coverage, higher-rise shape.
The Everyday Bralette is our wireless, adjustable-strap companion. Choose the coverage you enjoy, then use the size guide to find your fit.
How do I find my size?
Measure your natural waist and the fullest part of your hips for underwear. For a bralette, measure your bust and underbust band.
Our interactive size guide lets you switch styles and units, highlight a size, and see guidance for a relaxed or snug fit. Available sizes vary by product.
What if I am between sizes?
Fit advice depends on the shape you choose and how you like your underwear to feel. A thong and a bikini do not always call for the same size choice.
Select your style in the fit guide for its specific guidance. Still deciding? Email support@kiseau.com with your measurements and preferred fit.
How much front coverage do the current styles have?
Our first collection had a narrower front. The current collection offers different coverage across Classic Thongs, Cheeky Bikinis and High Waist Briefs, with the High Waist Brief providing the fullest coverage.
Use the product photographs and style-specific fit guide to choose the shape that feels right for you.
How should the Everyday Bralette fit?
Start with your bust and band measurements. In our guide, staying true to your band size gives a snug fit; sizing up the band gives a more barely-there feel.
Because comfort is personal, check the bralette chart before ordering. Bralettes in the current pilot run are final sale.
What touches your skin
What exactly is in the fabric?
Our signature fabric is 70% GOTS-certified organic cotton, 23% SeaCell™ lyocell and 7% ROICA™ V550 stretch.
SeaCell™ combines Icelandic seaweed with wood-based lyocell. Sewing threads and trims are separate components, so the fabric blend should not be read as the composition of every part of a finished garment.
Why did you choose organic cotton?
We love cotton for its soft, breathable feel. We choose GOTS-certified organic cotton for the standards behind its production, as well as the way it wears against the skin.
Our material sourcing includes cotton from Kazakhstan and Turkey. You can explore the blend in more detail on Our Materials.
How is organic cotton grown and harvested?
Organic farming uses approaches such as crop rotation, compost and biological pest management instead of prohibited synthetic pesticides and fertilisers. Organic cotton is grown without genetically modified seed.
Harvesting can be manual or mechanical. Organic describes the farming standard; it does not, by itself, mean every crop is hand-picked.
Does organic cotton use less water?
Water use depends on where cotton is grown, rainfall and irrigation. Organic practices can support healthier soil and better water retention, but organic cotton does not have one universal water-saving percentage.
We choose it as part of a more considered approach to materials, without treating every farm or growing season as identical.
What is SeaCell™?
SeaCell™ is a cellulose fibre made with finely ground seaweed incorporated into wood-based lyocell. Our material story begins with seaweed from Iceland and responsibly sourced wood pulp.
The result is a soft, breathable fibre with seaweed built into its structure, rather than a seaweed fragrance or a surface coating.
What does SeaCell™ bring to the fabric?
SeaCell™ adds a soft feel and moisture-managing qualities. The seaweed within the fibre contains naturally occurring minerals, vitamins and amino acids.
Its manufacturer reports antioxidant properties in the textile. We choose it for this thoughtful combination of comfort and material innovation. Read the fibre maker’s explanation.
Will my underwear smell like seaweed?
No ocean smell here. The seaweed is incorporated into the fibre during production, and our pieces have no added seaweed fragrance. Just your everyday essentials, with a different kind of fibre story.
How is SeaCell™ made?
The seaweed is dried, finely ground and incorporated into cellulose fibre using a closed-loop lyocell process. The production system recovers and reuses processing solvent, helping reduce waste.
The seaweed is harvested in a way intended to allow regrowth. Explore the manufacturer’s process.
Do SeaCell™ properties last through washing?
The seaweed is built into the fibre. The manufacturer reports a 12–22% reduction in the measured effectiveness after a 50-cycle washing test.
This is a fibre-level test, rather than a promise about nutrient delivery or a specific skin result from each garment. Gentle care helps your Kiseau pieces stay comfortable over time. See the manufacturer’s information.
Are Kiseau pieces completely natural or plastic-free?
Our main fabric contains 93% cotton and SeaCell™ and 7% ROICA™ V550, which is a synthetic stretch fibre. We also use recycled-polymer sewing thread and product-specific trims.
Our goal is to keep moving towards fully natural alternatives. We are open about where we are now and what we are still working on in Our Materials Roadmap.
Why use ROICA™ V550?
A little stretch helps underwear move with you and keep its shape. We chose ROICA™ V550 as a considered alternative to conventional stretch fibres.
ROICA™ V550 holds a Cradle to Cradle Certified® Material Health Gold certificate, which evaluates the chemicals in the material for human and environmental health. That certificate applies to the material, rather than the whole Kiseau garment.
What does Material Health Gold mean?
Material Health certification examines what goes into a material and assesses its ingredients against human and environmental health criteria. ROICA™ V550 has achieved the Gold level.
It is one part of how we choose materials for next-to-skin clothing. It is not a medical guarantee or a certification of the finished garment. Learn about the certification.
Are the fibres biodegradable?
Cotton and SeaCell™ are cellulose-based fibres that can biodegrade under suitable conditions. ROICA™ V550 has also shown degradation under controlled testing conditions.
That does not make a finished garment suitable for a home compost bin. Threads, trims, finishes and disposal conditions matter too. Wear and care for your pieces for as long as you can.
How long does ROICA™ V550 take to break down?
Degradation depends on the test environment and the material being tested. Fibre-level results should not be treated as a guaranteed timeline for a finished garment in soil, a landfill or home compost.
Our material choice reflects progress towards better stretch options. We are continuing to explore natural alternatives.
Why do PFAS and other substances in textiles matter?
Underwear is a layer you wear close to the body for hours. We believe the dyes, finishes and materials deserve careful consideration, including substances such as PFAS that can persist in the environment.
We use material certifications to inform our choices and reduce unnecessary chemical exposure. Our materials page explains which certifications apply to each component.
What thread do you use, and why not cotton thread?
We use A&E Aneflex™ ECO100, a recycled-polymer thread, in our current collection. We selected it for the strength and flexibility needed at seams that move and stretch with the body.
Cotton thread did not give us the same performance in our testing. We are continuing to explore natural options that can meet those needs.
What does OEKO-TEX® STANDARD 100 mean?
STANDARD 100 tests certified textiles for specified harmful substances. Product Class 1, which covers baby articles, has the strictest requirements within that standard.
Our current material story includes certified fibres, fabrics, dyes and thread. These component-level credentials should not be confused with finished-garment certification. Explore STANDARD 100.
Is the whole garment certified?
Our current credentials apply to the specified materials and components, including GOTS organic cotton, OEKO-TEX® materials and ROICA™ V550’s Material Health Gold certification.
Finished-garment certification is in progress. We keep that distinction visible because you deserve to know exactly what a claim refers to.
Everyday care & comfort
How should I wash and dry my Kiseau pieces?
Machine wash on a gentle cycle, or handwash, with a gentle detergent. A delicate wash bag helps protect your pieces.
Avoid bleach and fabric softener. Air dry when you can, or tumble dry on low. Store your pieces somewhere cool and dry, and follow any style-specific instructions on the product page.
Why do the pieces soften with wear and washing?
We use an enzyme wash instead of relying on strong finishing softeners for an instantly slippery feel. That means the fabric can feel a little more structured at first.
With gentle wear and washing, it softens into itself. Give it a little care and a little time.
Why choose breathable underwear?
Comfort starts with a fabric that allows air to circulate and feels good against your skin. We choose cotton and SeaCell™ for a soft, breathable everyday layer.
Fit matters too. Choose a size that feels comfortable, and change out of damp clothing after exercise or swimming.
Can Kiseau help if I have recurring UTIs or sensitive skin?
Kiseau was created with women navigating sensitivities and changes in their bodies in mind. Soft, breathable underwear can be one part of a more comfortable daily routine.
Recurring UTIs need medical assessment and treatment; underwear alone cannot treat an infection. If you have ongoing irritation or symptoms, speak with a healthcare professional. Read NIDDK’s guidance.
Orders & shipping
Where do you ship?
We currently offer shipping to Canada, the United States and Australia. Available services and charges are shown at checkout for your address.
For other destinations, please contact us before ordering. Our shipping policy has the latest destination and delivery information.
Where will my order ship from?
Our fulfillment locations are in Ontario, Canada, and Buffalo, New York. Your shipping confirmation will provide the tracking details for your parcel.
For destination-specific delivery information, see our shipping policy.
How long will my order take?
Please allow the processing time and estimated transit time stated in our shipping policy. Processing and delivery are separate stages, and business days exclude weekends and holidays.
If an item is available to reserve, check its product-page estimate before ordering. Carrier delivery estimates are not guaranteed arrival dates.
What does “Reserve Yours” mean?
You can reserve an eligible item while it is out of stock. Its product page explains the expected arrival timing, and we send it when it reaches us.
Please read the reservation message on the item you choose, since timing can change between restocks.
How do I track my order?
We email shipping confirmation when your order is on its way. If you selected a tracked service, that email includes your tracking number.
Tracking can take time to update. If there has been no update for seven business days, email support@kiseau.com with your order number.
Will I pay duties or taxes?
For United States orders, import duties or fees are covered under our current shipping policy. For Australia, any applicable import duties and taxes are the customer’s responsibility.
Shipping charges and taxes collected at checkout are shown before payment. Please review the shipping policy for your destination.
Comfort First & returns
What is Comfort First?
For your first eligible order, contact us within 21 days of delivery if the fit is not right. Comfort First applies to single underwear pieces and offers an exchange or store credit.
Your first eligible opened pair does not need to be returned. Sets, bundles, multipacks and bralettes are excluded. The full return policy explains eligibility and exclusions.
Can I return unopened pieces?
Eligible returns and exchanges must be requested within 21 days of delivery. Items must be unopened, with their original packaging intact.
Return-label costs are the customer’s responsibility. Original shipping costs and duties are non-refundable. Contact us before sending anything back and review the return policy for all conditions.
Which purchases are final sale?
Bralettes in our current small-batch pilot are final sale. Marked-down items from sitewide or seasonal promotions, and purchases made using externally generated discount codes, are also final sale under our current policy.
Check the product details and full policy before placing your order.
Can international orders be returned or exchanged?
We currently cannot process returns or exchanges for orders outside the United States and Canada. If something is wrong with your order, please email support@kiseau.com so we can help.
No matches yet. Try a shorter word, or email us and we’ll help.